PetBucket Reviews

I have been purchasing our dog’s flea & tick medicine from Pet Bucket on auto ship for a couple of years now. It always arrives on time and at a much lower price than elsewhere.

The delivery to Israel was surprisingly fast - 12 days to the post office at home!

I was leery about ordering from a country beyond North America -- afraid I'd lose my money and not get the product I needed. Finally my tight budget led me to try Pet Bucket, and I'm glad I did. My order of Nexgard was priced very reasonably, fulfilled properly and delivered quickly (considering the distance involved). I don't see an expiration date on the boxes, but I'll use the product up over the next six months anyway. I plan to use Pet Bucket again in the future.

I’ve been a customer of petbucket for a long time. I was afraid of ordering from them at first because I didn’t know if the products they used were legit. I found out recently they are in fact not legit. I ordered seresto collars from them. 3 months later my dog has fleas. The only resolution petbucket came up with is giving me a discount code of 50% of what I originally paid. This is absolutely outrageous. Not only do I have to buy different fleacare for my dogs, I have to now bomb house, and buy flea shampoo. 0/10 do not buy from this company!

I was very skeptical about this company based in Australia, shipping from Singapore, taking weeks to arrive. Reading the reviews here were a little doubtful. Decided to take a leap and ordered medication for my dog. Held me breath for a few weeks, the tracking number they send wasn't exactly super reassuring (left the warehouse in Singapore, en-route, arrived at destination country) but it was something. Lo and behold in less than 3 weeks the package arrives at my door step. The medicine had an expiration about 14 months from arrival so not bad. I just hope that it was temperature controlled along the way since the package did mention it should be kept under 30C (which unless it was lying in a hot warehouse I suspect should be okay, plus it's winter time so I did count on that also).
Will report back if I notice any issues with the effectiveness of the product but otherwise VERY happy with this so far.

Great service!

It would have been advisable for me to have CAREFULLY read the shipping info and checked out the company BEFORE ordering the product. Not that it would have changed the outcome because my product arrived within their time frame.

What I’ll say is that I got very concerned over the reviews here. And when I saw my package just sitting inna Singapore warehouse and it was being shipped through Sendia (bad reviews, slow service) I got more worried. Tried to cancel the order. Too late but the response was fast, polite and I was told I could refuse the package and a refund would be given. I was impressed with their attitude. And they started sending me updates on my package process apparently FROM THEIR OFFICE. Nothing to do with Sendia.

I could give a lot more detail but it such would basically be examples of me worrying about dealing with a Chinese company shipping with Sendia out of Singapore (because I didn’t read closely enough before ordering) and PetBucket customer service constantly sending me prompt, courteous, patient, reassuring emails.

The package arrived 11 business days(17 total days) after ordering. It was in a manila bubblewrap-lined envelope a huge step up from the gray, plastic e-Packet junk. The expiration dates sometime in 2024.

Could give 5 stars if the company went to the effort of stating clearly “Hey! See that FREE SHIPPING! Keep in mind the only way that is possible is to use a slower carrier. Things happen using this method. Could be customs. Could be your package just missed a plane and Sendia only ships when they have enough packages. Who knows why they do what they do in Singapore!?!? Just keep in mind that shipping is FREE! And also we WILL have your back so chill! If this doesn’t work for you go check the regular prices in your area again.’

I overreacted. And I think many of those people with the negative reviews overreacted. Myself, I’ll buy from them again and I have recommended my daughter buy from them. I think you should give them a try, too.

Hi there,
This time, the delivery time was surprisingly fast. Thanks.
The only reason I didn't give you 5 stars is the packaging quality.
The parcel arrived a little crushed...🤦

Thank you so much for this excellent service!
A+ !

I did not receive my order for more than 2 months and the agent keep asking to wait untill you receive it. Worst Website ever.

I have been ordering from pet bucket for a couple of years. I found them by accident and decided to try them.
I hate when I read a review and its excellent rating and then order it's not at all what the review claimed.
They are very reasonable in price. I was impressed that after I ordered I received a video in my email thanking me for my order and hope to hear from me again.
I guess I would have to say you just have to give them a try. If I would tell you anything I would say yes give them a try. The service is excellent.

I have been dealing with this company since April 2022
trying to get a refund on a duplicate order, which I sent back and they sent it back to me again I sent it back.They keep saying their warehouse has not received the returned order and then asking me what the order # was. I am filing a BBB report and a Consumer Complaint but I needed their mailing address, when I ask for their corporate mailing address they said they would email it. sill no address.
It is just the principal of being taken advantage of

I ordered Heartgard for my dog . The customer service is outstanding. Even sent me a thank you video just after my purchase. It took about 2 weeks to get my order. And remember you don't need a prescription from the vet and the prices are really low. I'll shop there again next time.

Great customer service! order was received in a timely fashion , especially coming international! Definitely recommend Pet Bucket!!

SUPER disappointed in this company. Nothing noted on their site that Canadian customs would likely turn back the order once it hit customs. I waited weeks for item to delivery only to be told 4+ weeks later that it was "non mailable" and shipped back. Then on top of that because they charge in USD, I lost money in the refund transaction because the exchange rate moved. Waste of time, no product and I actually lost money in this transaction. I got ripped off. #nothappy